SHIPPING TERMS

Purpose and Scope

This policy is not intended as legal advice. For any questions regarding US laws and regulations, we encourage all users to seek independent legal advice.

This policy is updated periodically. Sellers must check this document regularly to ensure compliance with our current policy.

Eventista reserves the right to make changes to any policy at any time without prior notice.

Fulfillment Policy

All Merchant are required to comply with this policy.

Service Level Agreements (SLA)

SLAs are the maximum number of business days allowed so that the order must reach a specific stage within the order fulfillment/shipping process (e.g. Ready to Ship, Dispatch, and Transit to Ship).

Seller Fulfilled Shipments (such as Ship by Merchant and Ship by Eventista)

• Ready to Ship: Within 3 business day from the order date.

• Dispatch and Transit to Ship SLA: Currently within 7 business days from the order date. Cut-off time is at 11:59:59 PM GMT +7

Unless specified by the customer, Eventista shall automatically cancel when any of the following scenarios take place:

• The order has not been placed in the Ready to Ship status after 3 business days from the order date

• The tracking information has not been added to Seller Center

• The order has not been delivered to the customer after 30 calendar days from the order date.

Please Note: Business days do not include Saturday, Sunday

Policy Compliance

Compliance with Eventista policies is required. Eventista reserves the right to review an approved seller account and any related documents to the account at any time.

Eventista Merchandise Shop monitors sellers compliance through a wide range of business tools, including but not limited to internal and external audits, in-app reporting

Non-Compliance

It is at the sole discretion of Eventista to determine when sellers are in violation of this policy and subsequently to take appropriate enforcement actions, including but not limited to, violation points.

Appeals

If a merchant believes that a violation or enforcement action was made in error, they may file an appeal through Seller Center by raising a ticket. Eventista shall investigate the appeal and if it is determined the violation/enforcement was in error, Eventista shall make the necessary corrections. It is the sole responsibility of the party submitting the appeal to collect, prepare and upload all required supporting documentation supporting the appeal.